Airline complaints go digital.
General Motors has been forced to reassess safety protocols as costs mount for its ignition switch recall.
To truly protect their organizations, risk managers must understand the realities of reputation risk.
Disgrace insurance policies can help companies avoid being swept up in celebrity scandals.
Reputational risks require careful handling because, once the public’s trust has been violated, it is hard to regain.
Organizations should review their corporate gift-giving policies to avoid ethical breaches.
Two-thirds of respondents to a recent survey believe that social media is either a critical or significant risk to their organization’s reputation.
“No matter what industry you’re in, it’s a major problem if your customers don’t trust you,” says Bruce Temkin.
Over three-fourths of people trust a company more when its CEO engages in social media.
For all companies, the most important asset is not found on their balance sheets but in the opinions of their customers.
The Penn State scandal will forever serve as a lesson of how a reputation can become disgraced through poor management.
The olive oil, wine and seafood you consume may not be what you think it is.
Americans have favorable views about the technology sector while financial firms continue to be looked at negatively.
Research from insurance broker Willis has found that major companies suffer a significant reputational reversal every seven years.