Two-thirds of respondents to a recent survey believe that social media is either a critical or significant risk to their organization’s reputation.
“No matter what industry you’re in, it’s a major problem if your customers don’t trust you,” says Bruce Temkin.
Over three-fourths of people trust a company more when its CEO engages in social media.
For all companies, the most important asset is not found on their balance sheets but in the opinions of their customers.
The Penn State scandal will forever serve as a lesson of how a reputation can become disgraced through poor management.
The olive oil, wine and seafood you consume may not be what you think it is.
Americans have favorable views about the technology sector while financial firms continue to be looked at negatively.
Research from insurance broker Willis has found that major companies suffer a significant reputational reversal every seven years.
Emotional connections with external stakeholders can be cultivated, and the costs of doing so should be considered an investment in reputation.
How to devise a plan to protect your company’s employees, customers, property and reputation.
Two carriers recently unveiled policies for commercial property owners.
Discrimination cases serve as painful reminders of how no one benefits from inequality in the workplace.
Trust in banks has fallen in countries most affected by the economic downturn.
Companies are rapidly moving to an expanded definition of reputational risk that fully comprehends the impact of social media.