The risk managers surveyed expressed low satisfaction with the service they are receiving from virtually all U.S. insurance providers. Only two firms out of the 10 largest U.S. corporate insurance brokers received an "excellent" rating from more than 30% of their corporate clients. Those two firms (Beecher Carlson Insurance and BB&T) are relatively small, spelling bad news for the major insurance brokers.
"The fact that companies see little distinction between major brokers and carriers will come as unwelcome news to insurance providers, many of which make large investments of time, effort and money in trying to develop strong brands," said Brett McNeice, client broker with Greenwich Associates. It seems that recent declines in revenue, stemming from a stalwart economy, have forced brokers to put their focus on their bottom lines instead of their crucial client relationships.